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Support Center

FAQs

General

What is a License Key?

A license key is a unique set of 16 characters in 4 blocks, each separated by a hyphen (-). Each block comprises 4 characters, which can be a combination of letters and/or numbers (XXXX-XXXX-XXXX-XXXX). The license key is typically good for one year from date of purchase, unless you are affiliated with an organization that has made a corporate purchase of ExcelNow!.

The license key is required for ExcelNow! to work properly. If you experience issues with your license key, please submit a support ticket on our support page.

Windows

How do I change the System Locale?

To confirm that the System Locale is set to English, please follow the steps below:

  1. Open the Run Dialog (Win+R keyboard shortcut)
  2. Type in Control Panel
  3. If the top right says View by: Category, then change it to either Large Icons or Small Icons
  4. Click on Region
  5. Click the Administrative Tab
  6. In the bottom section, note what it says under Current language for non-Unicode programs (see screenshot below)
  7. If it is not set to English, then click the Change system locale button and follow the prompts to change it to English

How do I check the Language settings on my Windows computer?

ExcelNow! requires that your Windows computer be set to have English as the default language. To verify you language settings, use the following steps:

  1. Open the Windows settings app (Keyboard shortcut: Win+I)
  2. Click on the Time & Language icon

  1. Select Region & Language from the list on the left

  1. Under Languages, ensure the test “Windows display language” appears under the English option

How do I set the language in Excel to English?

For ExcelNow! to work properly, the language for Excel must be set to English. To check the language settings, follow the below steps. If you have not already done so, you should ensure that Windows is set to English before verifying the language settings in Excel.

  1. Open Excel
  2. Open the Options dialog by clicking File and then Options
  3. In the Options dialog box, select the Language option from the list on the left
  4. Ensure the Editing language is set to English (see highlighted text in the top section of the screenshot below) and that the Display language is set to Match Microsoft Windows. 

Mac

ExcelNow! Installer.app can’t be opened – what do I do?

If you encounter the following dialog during the install, then please proceed with the following steps:

  1. Hold down the Control key on the keyboard, single-click the ExcelNow! Installer.app icon and then click Open

  1. The following dialog should appear. Click Open

  1. When prompted for a password, enter a username and password with Administrator rights

  1. You can now continue with the section titled Copying the files to your Mac

ExcelNow! tab is missing on my Mac

If the ExcelNow! for Macs ribbon is not visible in Excel, then use the following steps to enable it:

  1. Open the Add-In dialog in Excel by going to Tools –> Excel Add-Ins… in the MenuBar

  1. The following dialog should appear:

  1. Click the checkmark next to ExcelNow! for Macs and click OK
  2. The ribbon should now be visible in Excel 2016

 

 

If ExcelNow! for Macs is not visible in the Add-In dialog, then please follow these additional instructions below:

 

If the ExcelNow! for Macs option is not showing up in the Add-In dialog box from within Excel, then follow the steps below to try and manually add it. Please note: these steps require a working knowledge of the Mac file structure and dialog boxes. Please only continue if you feel comfortable carrying out these steps.

The first thing you must do is ensure that the User Library is visible. To do this:

  1. Open a Finder window
  2. Go to your Home folder by either of the methods below:
    1. Click Go –> Home in the Apple menubar
    2. Use the following key combinations: shift-cmd-H
  3. Once you’re in the Home folder, right click anywhere in the white space and select Show View Options in the pop-up dialog box

  1. You should now see a folder titled Library under your Home Folder, as shown in the screenshot below:

The next thing you must do is validate the ExcelNow! files were successfully copied to your Mac. To do this:

  1. From the home screen, navigate to the following location: Library/Group Containers/UBF8T346G9.Office/User Content/Add-Ins

NOTE 1: If the location above does not exist, it indicates the ExcelNow! files were not properly copied to your Mac. Please exit these instructions and retry the installation.

NOTE 2: You may have multiple “User Content” or “Add-Ins” folders. If so, one is considered a “localized” version and has an extension of .localized, which may or not be visible, depending on your computer settings. Please check all of the folder trees that resemble this location, with or with .localized extensions. As long as you have one full folder tree that resolves to the above, with or without the .localized extension, then please continue with these instructions.

  1. Ensure that the ExcelNow! files exist within the folder listed above. You should see a file titled ExcelNow! for Macs.xlam and a folder titled ExcelNow! Files. Both of these must exist and reside in the above folder location. Please refer also to Note 2 above – so long as these files reside in one of the Add-Ins folders, with or without a .localized extension, then you are OK to proceed. If they do not, then the install package did not successfully copy all files over; please exit these instructions and retry the installation.

Last, you need to manually point Excel to the Add-In location. To do this:

  1. Open Excel (2016 or later)
  2. Open the Add-In dialog by selecting Tools –> Excel Add-Ins… from the Excel MenuBar

  1. From the Add-Ins dialog, click Browse the button in the lower left-hand corner
  2. To locate the ExcelNow! add in file, by navigating to the above folder location from your Home folder. If you are not at your Home folder by default, or it isn’t in your Favorites, then use the key combination shift-cmd-H to move to the Home folder. From there, navigate to: Library/Group Containers/UBF8T346G9.Office/User Content/Add-Ins while taking note of NOTE 2 above.
  3. Select the ExcelNow! for Macs.xlam file and click Open.

  1. You should now see ExcelNow! for Macs as a selected Add-In in the Add-Ins dialog.

  1. Click OK
  2. The ExcelNow! for Macs ribbon should now be visible.

Help Request

If your particular issue isn’t address by the Frequently Asked Questions to the left, then please use the form below to submit a help ticket to get your specific issue addressed. Please provide as much information as possible to help us troubleshoot possible causes of the issue.

First Name *

Last Name *

Email *We will reply to you on this email.

Subject *Please provide a very brief description of your issue. You'll be asked for a more detailed description further down.

Operating System

Excel Version

Description *Please enter the details of your request. A member of our support staff will respond as soon as possible.

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